Do you offer free delivery?
Yes! Free shipping is offered on all orders of $99 or more , anywhere in Canada.
What are the delivery times?
Standard delivery times are 2 to 5 business days , depending on the destination in Canada.
Please note that these delivery times are estimates only . Once the package has been handed over to the carrier, Centre Extranet is not responsible for any delays, losses, damage, or delays caused by the delivery services.
Can I pick up my order in store?
Yes — it is possible to order online and pick up at the address indicated for the Extranet Centre in Quebec City.
What payment methods do you accept?
Visa/Mastercard credit card, American Express, PayPal, Shop Pay
What is the address of the shop and how do I get there?
Our store is located at 1240 Boulevard Charest Ouest, Local 105, Quebec City (G1N 2E3) .
We are located behind the main building , with the entrance accessible from the rear parking lot. Parking is available on site.
What are your opening hours?
- Monday to Thursday: 8am to 4:30pm
- Friday: 8am to 4pm
- Saturday: 8am to 12pm
- Sunday: Closed
(Hours may vary on public holidays or special events.)
Do you offer gift cards?
Yes! Digital gift cards are available directly from our online store and can be used in-store or online.
What should I do if my order arrives damaged or if a product has leaked?
Contact us immediately with photos of the package, its inner packaging, and the damaged product. This will allow us to quickly open a case with the carrier and proceed with a replacement, credit, or refund, depending on the situation.